- Online is becoming the ‘goto’ place for customers to interact with a company
- Number 1 reason to access chat is to get a quick answer in an emergency
- RapidMiner uses the Drift API and help user to navigate to the answer
- Retrieves online chat from REST API > Text Processes conversation > Categorizes via LDA > pushes to RapidMiner Server
- Need extensions: Text Processing / Operator Toolbox / Web Mining
- API’s respond in JSON Arrays
- Use Online JSON Viewer to Pretty Print responses
- Store auth tokens as a macro in RapidMiner
- Get Page is not a REST API tool, it just queries pages on the internet BUT it has some handy abilities
- Get Pages > JSON to Data operator.
- Get the JSON array from Get Pages and convert it via JSON to Data operator
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